If you are unhappy with any aspect of our service, we want to know. We treat every complaint as an opportunity to improve, and as a regulated firm we are required to handle complaints fairly, promptly, and transparently.
Most issues are resolved quickly through a direct conversation. Call your relationship manager or branch, many concerns are misunderstandings that can be cleared up the same day.
If your concern isn't resolved at branch level, escalate it formally:
Please include your client ID, the nature of the complaint, what you would like to see done, and any supporting documents.
If you remain dissatisfied with our final response, you may escalate to the Securities & Exchange Commission of Ghana via their Investor Protection function. Contact details are available at sec.gov.gh. You may also seek independent legal advice.
If you suspect wrongdoing involving Premium Capital Investment Ghana, fraud, corruption, money laundering, regulatory breach, or unethical conduct, we want to hear from you. The Whistleblower Act, 2006 (Act 720) protects whistleblowers from retaliation, and we have additional internal protections in our policy.
whistleblower@premiumcapitalgh.com
"Confidential. Whistleblowing"
The Board Chair, marked private
Ask for the Compliance Officer
+233 30 274 6644
Reports made in good faith are protected from retaliation under Ghana's Whistleblower Act. We commit to keeping your identity confidential where possible, investigating fairly, and never disadvantaging you for raising a genuine concern. You may also report directly to the SEC, the Financial Intelligence Centre, or law enforcement.